Shipping Policy for Robotich

Effective Date: March 7, 2025

At Robotich, we are dedicated to providing a smooth, efficient, and transparent shipping experience for all of our customers. This Shipping Policy outlines the terms, conditions, and details regarding the shipping of products purchased through our website. By making a purchase from Robotich, you agree to comply with the terms set forth in this policy.

1. Shipping Locations

Robotich offers shipping both within the United Kingdom and internationally. We ship to most countries, and we strive to deliver our products to your doorstep as quickly and securely as possible. During checkout, you will be able to select your destination country, and shipping fees will be calculated accordingly.

If you are located outside of the United Kingdom, please be aware that international shipping may take longer, and customs charges may apply. Robotich is not responsible for any duties, taxes, or fees imposed by customs authorities for international orders.

2. Processing Time

All orders are typically processed and dispatched within 1-2 business days of receiving the order, depending on stock availability. Orders placed on weekends or holidays will be processed the next business day. We aim to fulfill orders as quickly as possible, but processing times may vary during peak seasons or if there are unforeseen delays.

If there are any issues with your order, such as an item being out of stock, you will be notified promptly, and we will work to resolve the issue or provide you with alternatives.

3. Shipping Methods

Robotich partners with trusted courier services to ensure that your order is delivered in a safe and timely manner. Available shipping methods include:

  • Standard Shipping: A reliable and cost-effective option for most orders, with delivery times typically ranging from 3-7 business days depending on your location.
  • Expedited Shipping: For faster delivery, we offer expedited shipping at an additional cost. Expedited shipping usually delivers within 1-3 business days, depending on your location.
  • International Shipping: For orders outside the United Kingdom, shipping times may vary based on your country and the shipping method selected. International orders can take anywhere from 7-21 business days, depending on the destination and customs procedures.

Shipping costs are calculated at checkout based on your shipping address and the weight or size of your order. You can view the shipping fees before completing your purchase.

4. Shipping Fees

Shipping fees are determined by several factors, including the shipping method you choose, the weight and size of your order, and the destination country. During checkout, the exact shipping fees will be displayed before you finalize your purchase. Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (such as sending the wrong or defective item).

5. Tracking Your Order

Once your order has been processed and shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment online. Please allow up to 24 hours for tracking information to be updated after the shipment has been dispatched.

If you encounter any issues with tracking your order or if you experience delays in delivery, please contact our customer service team, and we will assist you in locating your package.

6. Delivery Times

Delivery times vary depending on the shipping method selected and the destination country. The following are general delivery time estimates:

  • United Kingdom (Standard Shipping): 3-5 business days
  • United Kingdom (Expedited Shipping): 1-3 business days
  • International Orders: 7-21 business days (depending on the destination and customs procedures)

Please note that these are estimates, and delivery times may be longer during peak seasons or due to delays in customs processing. Robotich cannot be held responsible for delays caused by third-party couriers or customs authorities.

7. Address Accuracy

It is important to provide accurate shipping information when placing your order. Robotich is not responsible for any delays or issues resulting from incorrect or incomplete addresses. Please double-check your shipping address before submitting your order. If you notice any mistakes after placing your order, please contact us immediately, and we will do our best to update the information before your order is shipped.

8. Lost or Damaged Packages

While we strive to ensure that your order reaches you in perfect condition, occasional issues with lost or damaged packages may arise. If your package is lost, delayed, or damaged in transit, please contact our customer service team immediately. We will work with the courier service to resolve the issue and ensure that you receive a replacement or refund if necessary.

If you receive a damaged item, please keep all packaging materials and take photographs of the damage. These photos will help us process your claim and resolve the issue as quickly as possible.

9. Customs and Import Duties

For international orders, customs duties and taxes may apply depending on the destination country. Robotich is not responsible for any additional fees imposed by customs authorities. These charges are the responsibility of the customer, and we recommend that you check with your local customs office to determine what fees may apply to your order.

If customs duties or taxes are not paid, your package may be delayed or returned to us, and you will be responsible for any additional shipping charges.

10. Shipping Restrictions

There are some locations to which we are unable to ship due to restrictions imposed by our courier partners or local authorities. If we are unable to deliver to your location, we will notify you before processing your order, and you may choose to modify your order or cancel it for a full refund.

11. Changes to This Shipping Policy

Robotich reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about any updates or changes to our shipping procedures.

12. Contact Us

If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please feel free to contact us:

Thank you for choosing Robotich. We are committed to providing you with a smooth and reliable shopping experience, and we look forward to delivering high-quality products directly to you.