Refund and Return Policy for Robotich

Effective Date: March 7, 2025

At Robotich, we are committed to providing our customers with high-quality products and excellent service. However, we understand that there may be situations where a product does not meet your expectations. This Refund and Return Policy outlines the process for returning or exchanging items purchased from us.

1. Returns Eligibility

You are eligible to return a product if:

  • The product is in new, unused condition, and in its original packaging.
  • The return request is made within 30 days from the date of delivery.
  • The product is not damaged or altered after being received.

Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at info@camnavasvid.com or call us at 079 2635 7571 to request a return authorization.
  • Provide your order number and details of the product you wish to return.
  • After receiving confirmation from our team, package the product securely and send it back to the provided return address.

3. Refund Process

Once we receive the returned item and verify its condition, we will process the refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part (such as defective or incorrect items).

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our customer service team as soon as possible. We will guide you through the exchange process, and if the new item is available, we will ship it to you upon receipt of the original product.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, depending on your preference. We may request pictures or videos of the damage or defect to assist in the resolution.

6. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products
  • Products that have been opened, used, or damaged by the customer
  • Products returned after the 30-day return window

7. Late Returns

Returns received after the 30-day return window will not be eligible for a refund or exchange. We encourage you to inspect your products as soon as they arrive to ensure they meet your expectations.

8. Changes to This Policy

Robotich reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

9. Contact Us

If you have any questions regarding our Refund and Return Policy, please feel free to contact us:

Thank you for shopping with Robotich. We strive to ensure your satisfaction and provide an easy and transparent return and refund process.