Payment Policy for Robotich

Effective Date: March 7, 2025

At Robotich, we want to ensure that your purchasing experience is seamless, secure, and hassle-free. This Payment Policy outlines the terms and conditions regarding payments for products and services purchased from our website. By using our website and making a purchase, you agree to comply with this policy.

1. Accepted Payment Methods

We accept the following payment methods to ensure flexibility and convenience for our customers:

  • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
  • PayPal: For added security and convenience, we offer PayPal as a payment method.
  • Bank Transfers: Bank transfer payments are accepted for certain large orders. Please contact our customer service team for details.
  • Other Secure Payment Methods: We may also offer other secure payment gateways depending on your location.

2. Payment Processing

When you make a purchase on our website, your payment is processed through secure, encrypted payment gateways. We ensure that all transactions are handled in compliance with industry-standard security protocols to protect your personal and financial information.

Please note that all payments are processed in GBP (British Pounds). If your payment is made in another currency, the exchange rate will be applied at the time of payment, and your bank or payment provider may charge additional fees for currency conversion.

3. Order Confirmation and Payment Authorization

Once your order is placed, we will send you an email confirmation that includes the details of your purchase. This email serves as a receipt and proof of your order. However, your order is not considered confirmed until payment has been fully processed and authorized. Robotich reserves the right to cancel any order if payment cannot be verified or authorized.

If there are any issues with processing your payment, we will notify you immediately and attempt to resolve the issue. If we are unable to process your payment, the order will not be completed.

4. Payment Errors or Discrepancies

In the event of any errors or discrepancies with your payment, such as an incorrect charge or unauthorized transaction, please contact our customer service team immediately. We will investigate the issue and, if necessary, issue a refund or correction as soon as possible. Please note that we do not take responsibility for any charges made due to errors on the customer’s end, such as entering incorrect payment information.

5. Refunds and Chargebacks

Refunds will be processed using the same payment method used for the original transaction. Refund requests are subject to our Refund and Return Policy. If a refund is issued, the funds will be credited back to your account within 7-10 business days.

If you dispute a charge with your bank or payment provider (a chargeback), we may ask for details of the dispute and work with you to resolve the issue. However, we strongly recommend contacting our customer service team before initiating a chargeback to allow us the opportunity to resolve the issue directly.

6. Security and Fraud Prevention

Your security is our priority. We use industry-standard encryption and secure payment gateways to protect your payment details. Robotich employs advanced fraud prevention systems to ensure that all transactions are legitimate. In some cases, additional verification may be required to process payments, especially for large orders or unusual activity.

We also ask that you verify your account details when making payments to avoid any unauthorized charges. If we detect any suspicious activity related to your account, we may suspend or cancel the order while investigating the issue.

7. Taxes and Additional Fees

Prices listed on our website do not include taxes or additional fees. Sales tax is calculated based on your shipping address and applicable tax laws in your region. The total price of your order will be displayed at checkout, including taxes and any additional fees before you complete the payment process.

If you are making a purchase from outside the United Kingdom, customs duties or import taxes may apply. These fees are determined by your country’s customs department, and Robotich is not responsible for any charges beyond the purchase price of the product.

8. Subscription Payments (If Applicable)

In cases where you have subscribed to a product or service with recurring payments, such as a subscription plan for future product shipments or services, you will be billed according to the agreed schedule. You may update, pause, or cancel your subscription at any time through your account settings or by contacting our customer service team.

9. Pre-Orders and Backorders

For pre-order or backordered products, your payment will be processed at the time of purchase. Delivery times for these products will be specified at the time of ordering. If there are any changes to the estimated shipping date, we will notify you via email. Pre-order and backorder purchases are subject to availability, and Robotich reserves the right to cancel or modify these orders if necessary.

10. Changes to Payment Methods

Robotich reserves the right to change or add new payment methods as needed to enhance the convenience and security of the payment process. Any changes to the available payment options will be communicated through updates on our website. You agree to accept these changes when making future purchases.

11. Customer Support for Payment Inquiries

If you have any questions regarding payments, billing issues, or need assistance with a payment problem, our customer support team is here to help. Please contact us at any time:

Thank you for choosing Robotich for your computer accessory needs. We are committed to providing a secure and convenient payment experience to ensure that your shopping experience is seamless and enjoyable.